interview with Stan Redden
Constant change and disruption has brought great challenges to solution vendors
supporting North American operators. This story maps the road ahead in
interconnect billing and mechanized service orders.
interview with Jennifer Kyriakakis
The digital enabler is a central platform that ties together charging, self-care,
and marketing. The article explains why leading operators consider digital
enablers pivotal to their digital strategies.
interview with Ryan Guthrie
Medium to small operators know “big data” is out there alright,
but technical staffing and cost issues have held them back from implementing
it. This interview discusses the advantages of moving advanced analytics
to the cloud where operators can get up and running faster and at lower cost.
interview with Michael Bluejay
Telecom professionals need to constantly hone their web communication and marketing
skills. Here we interview a high Google ranking website author who shows
how to communicate with power on any subject via the web.
interview with Doron Dovrat
Quality customer service can improve a company’s corporate identity and
drive business growth. But many SMBs are priced out of acquiring modern
call center technology. This article explains the benefits of affordable
and flexible cloud-based call centers.
interview with Kirill Rechter
Billing is in the midst of momentous change. Its value is no longer just
around delivering multi-play services or sophisticated rating. In this
article you’ll learn how a billing/CRM supplier has adapted to the times
by offering deeper value around the larger business issues of its telecom and
interview with Peter Mueller
What’s it like to transform an IT shop to big data and cloud? In
this interview, the CTO of a boutique revenue assurance explains how his firm
made the leap. He shows how project-oriented programs and working with
carrier customers to explore RA and churn reduction “hunches” is
where much of the action is.
interview with Humera Malik
Today billing/charging technology has progressed to the point where the usage
intelligence, the charges, the user behaviors, and the analytics can all come
together in near real-time. This article discusses the organizational
and marketing strategies that enable a operator to create a true “merchandising”
system that can revolutionize a CSP’s business.