New Stories

Seaborn’s Digital “Flying Cloud”: A New, Carrier-Neutral  Undersea Route to Brazil — Due to Set Sail in June

March 2017

Seaborn’s Digital “Flying Cloud”: A New, Carrier-Neutral  Undersea Route to Brazil — Due to Set Sail in June

interview with

As a major undersea cable nears completion, an exec explains the power of: the carrier-neutral business model, global market research, working with technical partners, and collaborating with investors.

How Benchmarking & Streamlining NOC Operations can Lower Costs & Boost Effectiveness

March 2017

How Benchmarking & Streamlining NOC Operations can Lower Costs & Boost Effectiveness

interview with Hal Baylor

Operators must trim the cost/performance in their NOCs to free up money for network, sales, and customer support.  A NOC efficiency expert discusses NOC assessment, benchmarks, and outsourcing.

Telinta Hosted Softswitch Platform’s Goal: Easy Market Entry for New OTTs & Comms Entrepreneurs

January 2017

Telinta Hosted Softswitch Platform’s Goal: Easy Market Entry for New OTTs & Comms Entrepreneurs

interview with Anthony Stiso

Here’s a softswitch platform that hosts voice services, PBX features, billing, resale relationship, and an entire OTT telecom business in a low-cost cloud platform.

White Paper: Eleven Key Benefits of a Central Workflow Engine

December 2016

White Paper: Eleven Key Benefits of a Central Workflow Engine

by Dan Baker

To compete for enterprise business, an operator’s back office must be extremely adaptable and efficient.  A TRI whitepaper details the value of central workflow to improving sales-to-order and order-to-cash operations.

Boosting Customer Support: The Value of a Modern Inventory & Ticketing System for Special Circuits

October 2016

Boosting Customer Support: The Value of a Modern Inventory & Ticketing System for Special Circuits

interview with Todd Twete

Lacking a first class special circuit system, it’s easy for customer support to falter.  Here’s why a modern special circuit inventory system delivers value in cost savings, network visibility, SLAs, and maintenance notifications.

Connectivity as a Service: Providing Last Mile Access to the Cloud with Private Networks

January 2016

Connectivity as a Service: Providing Last Mile Access to the Cloud with Private Networks

interview with Mary Stanhope

The cloud revolution can‘t leap to the next level till “last mile” access issues are solved.  This article explains how “connectivity as a service” firms deliver access for cloud application providers, enterprises, small business, and telecoms.

The Shifting Winds of Wholesale: Building Systems that Adapt to Business Change & Greater Partnering

February 2015

The Shifting Winds of Wholesale: Building Systems that Adapt to Business Change & Greater Partnering

interview with Hassan Iftikhar

Telecom wholesale is radically transforming itself today to support the retail and enterprise wings of the business as they greatly expand their portfolio of digital and partner-supplied services.  This interview discusses the forces driving the change and systems needed in the new era.

The Glory Days of MCI: A Former CFO Reflects on its Wholesale Bonanza, Internet Gambit, and Carpe Diem Culture

October 2014

The Glory Days of MCI: A Former CFO Reflects on its Wholesale Bonanza, Internet Gambit, and Carpe Diem Culture

interview with Douglas Maine

As the first challenger to AT&T’s US long distance business in the 1970s, MCI was the catalyst of the competitive telecom industry.  This interview with a former CFO at MCI recalls this exciting time when telecom kicked into high gear.

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

August 2014

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

interview with Prabhu Ramachandran

MPLS is a networking technology that has caught fire in the last decade.  Yet the complexity of MPLS has relegated to being mostly a large carrier solution.  Now a developer of a multi-vendor MPLS solutions explains why the next wave of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.

Telecoms Failing Badly in CAPEX: The Desperate Need for Asset Management & Financial Visibility

May 2014

Telecoms Failing Badly in CAPEX: The Desperate Need for Asset Management & Financial Visibility

interview with Ashwin Chalapathy

A 2012 PwC report put the telecom industry on the operating table, opened the patient up, and discovered a malignant cancer: poor network CAPEX management, a problem that puts telecoms in grave financial risk.  In this interview, a supplier of network analytics solutions provides greater detail on the problem and lays out its prescription for deeper asset management, capacity planning and data integrity checks.

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