interview with Hal Baylor
Operators must trim the cost/performance in their NOCs to free up money for
network, sales, and customer support. A NOC efficiency expert discusses
NOC assessment, benchmarks, and outsourcing.
interview with Anthony Stiso
Here’s a softswitch platform that hosts voice services, PBX features,
billing, resale relationship, and an entire OTT telecom business in a low-cost
interview with Todd Twete
Lacking a first class special circuit system, it’s easy for customer support
to falter. Here’s why a modern special circuit inventory system
delivers value in cost savings, network visibility, SLAs, and maintenance notifications.
interview with Mary Stanhope
The cloud revolution can‘t leap to the next level till “last mile”
access issues are solved. This article explains how “connectivity
as a service” firms deliver access for cloud application providers, enterprises,
small business, and telecoms.
interview with Hassan Iftikhar
Telecom wholesale is radically transforming itself today to support the retail
and enterprise wings of the business as they greatly expand their portfolio
of digital and partner-supplied services. This interview discusses the
forces driving the change and systems needed in the new era.
interview with Douglas Maine
As the first challenger to AT&T’s US long distance business in the 1970s,
MCI was the catalyst of the competitive telecom industry. This interview
with a former CFO at MCI recalls this exciting time when telecom kicked into
interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade.
Yet the complexity of MPLS has relegated to being mostly a large carrier solution.
Now a developer of a multi-vendor MPLS solutions explains why the next wave
of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
interview with Ashwin Chalapathy
A 2012 PwC report put the telecom industry on the operating table, opened the
patient up, and discovered a malignant cancer: poor network CAPEX management,
a problem that puts telecoms in grave financial risk. In this interview,
a supplier of network analytics solutions provides greater detail on the problem
and lays out its prescription for deeper asset management, capacity planning
and data integrity checks.