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December 2016

White Paper: Eleven Key Benefits of a Central Workflow Engine

White Paper: Eleven Key Benefits of a Central Workflow Engine

Dear Colleague:

Regional operators in the Tier 2 and 3 market are in the hot seat these days.

The on-demand nature of the internet and cloud services has made their commercial customers very impatient.  To compete for business from these finicky customers, an operator’s back office must be extremely adaptable, smart, and skilled at doing more with less.

So how can operators capitalize?  Well, one key enabler is to vastly improve their sales-to-order and order-to-cash processes.

And that’s the theme of a new TRI paper entitled, Taming the Complexities of the Business: Learn the 11 Benefits of a Central Workflow Engine.

Taming the Complexities of Business White Paper

The paper was commissioned by Northflow Solutions who sells SuiteSolution, a workflow engine discussed in the paper and a solution that’s deployed as the central integrator of the sales-to-cash process at several regional providers in the US and Canada.

Here are the 11 benefits explained in the paper:

  • Guide Sales to Deliver “Custom” Services
  • Share Data to Speed Order-to-Cash
  • Intelligently Cross Sell & Enable User Control
  • Arm Salespeople with Accurate/Timely Data
  • Improve & Monitor Processes via Reports/Dashboards
  • Better Engage Customer in Call Center & Sales
  • Maintain Data Integrity across Departments
  • Consolidate Systems & Reduce Skunkworks
  • Promote Team Collaboration
  • Optimize the Use of Engineering Talent
  • Consolidate Billing Systems

Click the picture or link above to download the paper from the Northflow website.  Hope you find it profitable reading.

Dan Baker
Research Director, TRI

Copyright 2016 Top Operator Journal


About the Expert

Dan Baker

Dan Baker

Dan Baker is research director of Technology Research Institute (TRI) and editor of the on-line magazines Black Swan Telecom Journal and Top Operator.

Dan is author of the TRI report, Telecom Fraud Management Services, Software and Strategies 2017, featuring commentary by 49 fraud control experts.

He’s now working on a new TRI report entitled: Telecom Wholesale Solutions, Networks and Strategies 2018: North America and Beyond.

This study dives into the dynamic world of carrier data centers, metro fiber, network connectivity, undersea cable, BSS/OSS software, and other solutions powering regional, national, and global infrastructure for cloud, voice, content and enterprise data.   Contact Dan via

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