December 2016

White Paper: Eleven Key Benefits of a Central Workflow Engine

by Dan Baker

Dear Colleague:

Regional operators in the Tier 2 and 3 market are in the hot seat these days.

The on-demand nature of the internet and cloud services has made their commercial customers very impatient. To compete for business from these finicky customers, an operator’s back office must be extremely adaptable, smart, and skilled at doing more with less.

So how can operators capitalize? Well, one key enabler is to vastly improve their sales-to-order and order-to-cash processes.

And that’s the theme of a new TRI paper entitled, Taming the Complexities of the Business: Learn the 11 Benefits of a Central Workflow Engine.

Taming the Complexities of Business White Paper

The paper was commissioned by Northflow Solutions who sells SuiteSolution, a workflow engine discussed in the paper and a solution that’s deployed as the central integrator of the sales-to-cash process at several regional providers in the US and Canada.

Here are the 11 benefits explained in the paper:

Guide Sales to Deliver “Custom” Services
Share Data to Speed Order-to-Cash
Intelligently Cross Sell & Enable User Control
Arm Salespeople with Accurate/Timely Data
Improve & Monitor Processes via Reports/Dashboards
Better Engage Customer in Call Center & Sales
Maintain Data Integrity across Departments
Consolidate Systems & Reduce Skunkworks
Promote Team Collaboration
Optimize the Use of Engineering Talent
Consolidate Billing Systems

Click the picture or link above to download the paper from the Northflow website. Hope you find it profitable reading.

Dan Baker
Research Director, TRI

About the Expert

Dan Baker

Dan Baker is research director of Technology Research Institute (TRI) and editor of the on-line magazines Black Swan Telecom Journal, Top Operator Journal and Telexchange Journal.

Baker is author of the 2015 TRI report, Telecom Fraud Management Services, Software & Strategies, featuring commentary by 14 domain experts. Contact Dan via

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