 |
© 2017 Top Operator Journal | • | strategies & solutions for competitive operators in North America | • a service of |  |
 |
|
Dear Colleague:
Regional operators in the Tier 2 and 3 market are in the hot seat these days.
The on-demand nature of the internet and cloud services has made their commercial customers very impatient. To compete for business from these finicky customers, an operator’s back office must be extremely adaptable, smart, and skilled at doing more with less.
So how can operators capitalize? Well, one key enabler is to vastly improve their sales-to-order and order-to-cash processes.
And that’s the theme of a new TRI paper entitled, Taming the Complexities of the Business: Learn the 11 Benefits of a Central Workflow Engine.
The paper was commissioned by Northflow Solutions who sells SuiteSolution, a workflow engine discussed in the paper and a solution that’s deployed as the central integrator of the sales-to-cash process at several regional providers in the US and Canada.
Here are the 11 benefits explained in the paper:
- Guide Sales to Deliver “Custom” Services
- Share Data to Speed Order-to-Cash
- Intelligently Cross Sell & Enable User Control
- Arm Salespeople with Accurate/Timely Data
- Improve & Monitor Processes via Reports/Dashboards
- Better Engage Customer in Call Center & Sales
- Maintain Data Integrity across Departments
- Consolidate Systems & Reduce Skunkworks
- Promote Team Collaboration
- Optimize the Use of Engineering Talent
- Consolidate Billing Systems
Click the picture or link above to download the paper from the Northflow website. Hope you find it profitable reading.
Dan Baker
Research Director, TRI
Copyright 2016 Top Operator Journal
About the Expert
Dan Baker is research director of Technology Research Institute (TRI) and editor of the on-line magazines Black Swan Telecom Journal, Top Operator Journal and Telexchange Journal.
Baker is author of the 2015 TRI report, Telecom Fraud Management Services, Software & Strategies, featuring commentary by 14 domain experts. Contact Dan via
Recent Articles
- How to Position Your Company as an Industry Thought Leader: The Role of a Strategic Narrative — interview with Terri Douglas & Guy Murrel — Every high tech company should get smart about telling an industry story, not just giving a product pitch. Two expert communicators tell how it’s done.
- Bankai’s Wholesale Twist: We Don‘t Sell Routes to India; We Sell India Vodafone, Reliance, Airtel and Tata — interview with Bankim Brahmbhatt — A leading wholesaler explains: forces shaping international wholesale; smaller operators/OTTs challenges; a way to direct connect with Tier 1 retailers; value-added services; and easing cashflow/credit issues to spur wholesale deals.
- PacketFabric’s Homespun NaaS: Presence in One Data Center Connects You to the World of Networks and Clouds — interview with Jezzibell Gilmore — A detailed brief on a break-through Network-as-a-Service (NaaS) is easing the pain of WAN connectivity. One of the product’s founders explains the development history, the cloud-like business model, and likely impact on the comms industry.
- US Legal Expert in Telecom: The Impact of Recent FCC Regulatory Changes in Business Data Services (BDS) — interview with Andrew Lipman — A US telecom legal expert discusses the impact of 2017 FCC regulatory changes in Business Data Services (BDS).
- Cloud Player Evolve IP: Using a Layered Defense to Control Fraud & Security Threats — interview with Peter Eisengrein — Pushing a broad IT/telecom service portfolio, a cloud play provider explains its layered-defense fraud control strategy that merges IP platform, commercial software, and in-house development.
- Innovation in NYC/NJ Metro Connectivity: Easing the Pain of Doing Business with E-Commerce — interview with Vincenzo Clemente & Ray La Chance — Two fiber providers serving NY/NJ Metro have joined forces to cross connect with each other. The service is configured on-line and features transparent pricing, credit-card ordering, pre-provisioned facilities, and flexible bandwidth.
- Seaborn’s Digital “Flying Cloud”: A New, Carrier-Neutral Undersea Route to Brazil — Due to Set Sail in June — interview with — As a major undersea cable nears completion, an exec explains the power of: the carrier-neutral business model, global market research, working with technical partners, and collaborating with investors.
- How Benchmarking & Streamlining NOC Operations can Lower Costs & Boost Effectiveness — interview with Hal Baylor — Operators must trim the cost/performance in their NOCs to free up money for network, sales, and customer support. A NOC efficiency expert discusses NOC assessment, benchmarks, and outsourcing.
- Telinta Hosted Softswitch Platform’s Goal: Easy Market Entry for New OTTs & Comms Entrepreneurs — interview with Anthony Stiso — Here’s a softswitch platform that hosts voice services, PBX features, billing, resale relationship, and an entire OTT telecom business in a low-cost cloud platform.
- CDG: The Go-To Experts in C/BOS, Interconnect Billing & Mechanized Service Orders — interview with Stan Redden — Constant change and disruption has brought great challenges to solution vendors supporting North American operators. This story maps the road ahead in interconnect billing and mechanized service orders.
- White Paper: Eleven Key Benefits of a Central Workflow Engine — by Dan Baker — To compete for enterprise business, an operator’s back office must be extremely adaptable and efficient. A TRI whitepaper details the value of central workflow to improving sales-to-order and order-to-cash operations.
- Wholesaler Mid-Atlantic Broadband Lights Up Economic Development in Southern Virginia — interview with Dave Keller — Middle-mile players can fill a big gap in enabling low-cost data centers and driving “new economy” business. An expert explains the challenges and opportunities in this pivotal operator biz.
- Iristel Champions Wholesale Innovation: Africa to the Arctic, Satellite to CLEC, MVNO to M2M — interview with Samer Bishay — By nature, methodical and cautious, telecoms need experienced partners to help them explore new frontiers. The CEO of an Canadian wholesaler explains how he helps operators deliver innovation.
- Boosting Customer Support: The Value of a Modern Inventory & Ticketing System for Special Circuits — interview with Todd Twete — Lacking a first class special circuit system, it’s easy for customer support to falter. Here’s why a modern special circuit inventory system delivers value in cost savings, network visibility, SLAs, and maintenance notifications.
- BT Americas Security Chief: Security is No Longer Just an IT Problem, It’s a Major Board Room Concern — interview with Jason Cook — A global expert on security explains six key motivators that are driving enterprises and telecoms to strengthen their security protection.
