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From OPERATOR CASE STUDIES

Innovation in NYC/NJ Metro Connectivity: Easing the Pain of Doing Business with E-Commerce

interview with Vincenzo Clemente & Ray La Chance

Innovation in NYC/NJ Metro Connectivity: Easing the Pain of Doing Business with E-Commerce

Two fiber providers serving NY/NJ Metro have joined forces to cross connect with each other.  The service is configured on-line and features transparent pricing, credit-card ordering, pre-provisioned facilities, and flexible bandwidth.

From NETWORK/OSS

Seaborn’s Digital “Flying Cloud”: A New, Carrier-Neutral  Undersea Route to Brazil — Due to Set Sail in June

interview with

As a major undersea cable nears completion, an exec explains the power of: the carrier-neutral business model, global market research, working with technical partners, and collaborating with investors.

From NETWORK/OSS

How Benchmarking & Streamlining NOC Operations can Lower Costs & Boost Effectiveness

interview with Hal Baylor

Operators must trim the cost/performance in their NOCs to free up money for network, sales, and customer support.  A NOC efficiency expert discusses NOC assessment, benchmarks, and outsourcing.

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Telinta Hosted Softswitch Platform’s Goal: Easy Market Entry for New OTTs & Comms Entrepreneurs From NETWORK/OSS

Telinta Hosted Softswitch Platform’s Goal: Easy Market Entry for New OTTs & Comms Entrepreneurs

interview with Anthony Stiso

Here’s a softswitch platform that hosts voice services, PBX features, billing, resale relationship, and an entire OTT telecom business in a low-cost cloud platform.

From CUSTOMER/BSS

CDG: The Go-To Experts in C/BOS, Interconnect Billing & Mechanized Service Orders

interview with Stan Redden

Constant change and disruption has brought great challenges to solution vendors supporting North American operators.  This story maps the road ahead in interconnect billing and mechanized service orders.

White Paper: Eleven Key Benefits of a Central Workflow Engine From NETWORK/OSS

White Paper: Eleven Key Benefits of a Central Workflow Engine

by Dan Baker

To compete for enterprise business, an operator’s back office must be extremely adaptable and efficient.  A TRI whitepaper details the value of central workflow to improving sales-to-order and order-to-cash operations.

Wholesaler Mid-Atlantic Broadband Lights Up Economic Development in Southern Virginia From OPERATOR CASE STUDIES

Wholesaler Mid-Atlantic Broadband Lights Up Economic Development in Southern Virginia

interview with Dave Keller

Middle-mile players can fill a big gap in enabling low-cost data centers and driving “new economy” business.  An expert explains the challenges and opportunities in this pivotal operator biz.

Iristel Champions Wholesale Innovation: Africa to the Arctic, Satellite to CLEC, MVNO to M2M From OPERATOR CASE STUDIES

Iristel Champions Wholesale Innovation: Africa to the Arctic, Satellite to CLEC, MVNO to M2M

interview with Samer Bishay

By nature, methodical and cautious, telecoms need experienced partners to help them explore new frontiers.  The CEO of an Canadian wholesaler explains how he helps operators deliver innovation.

Boosting Customer Support: The Value of a Modern Inventory & Ticketing System for Special Circuits From NETWORK/OSS

Boosting Customer Support: The Value of a Modern Inventory & Ticketing System for Special Circuits

interview with Todd Twete

Lacking a first class special circuit system, it’s easy for customer support to falter.  Here’s why a modern special circuit inventory system delivers value in cost savings, network visibility, SLAs, and maintenance notifications.

BT Americas Security Chief: Security is No Longer Just an IT Problem, It’s a Major Board Room Concern From BUSINESS ASSURANCE

BT Americas Security Chief: Security is No Longer Just an IT Problem, It’s a Major Board Room Concern

interview with Jason Cook

A global expert on security explains six key motivators that are driving enterprises and telecoms to strengthen their security protection.

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